In the old days, customer service was the support you provided after the sale was made. But now ‘customer service’ is increasingly being redefined as ‘customer experience.’ That’s because ‘after sale support’ can no longer be the primary focus of a customer service strategy. You…
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Analog or IP Camera – Which is best for me?
If you are looking to install a security surveillance system at your location, one of the decisions you have to make is whether to go with an IP or analog camera. Deciding on IP versus analog cameras is not necessarily a simple decision as there…
Making Small Business More Competitive
Is communications making small businesses more competitive against big businesses? You bet—and it’s changing the dynamics of a lot of industries. As one small business executive recently put it: “We do several million dollars a year. We’d never be able to touch that without the…
Why Should Small Businesses ‘Think Big’
Most businesses are small (over 98% have less than 100 employees) and they like it that way: they value the flexibility, responsiveness and customer interaction. So why did Avaya recently make a major announcement encouraging small businesses to “Think Big?” and why are they hosting…
Day in the life: Small Businesss
Has anyone out there cracked the code on how to best manage your email inbox? If so, call me! My inbox over-floweth to the point of no return. I’m at the point where I can’t take a day off because if I do, I crash…
