In recent years, the global economy has seen sustained levels of high unemployment. So that means it’s easier than ever to find and hold on to great employees, right? Wrong!…
Posted on: July 12, 2011
10 ways to deliver a great customer experience – And not break the bank
In the old days, customer service was the support you provided after the sale was made. But now ‘customer service’ is increasingly being redefined as ‘customer experience.’ That’s because ‘after…
Posted on: July 11, 2011
Analog or IP Camera – Which is best for me?
If you are looking to install a security surveillance system at your location, one of the decisions you have to make is whether to go with an IP or analog…
Posted on: July 11, 2011
Making Small Business More Competitive
Is communications making small businesses more competitive against big businesses? You bet—and it’s changing the dynamics of a lot of industries. As one small business executive recently put it: “We…
Posted on: July 8, 2011
Why Should Small Businesses ‘Think Big’
Most businesses are small (over 98% have less than 100 employees) and they like it that way: they value the flexibility, responsiveness and customer interaction. So why did Avaya recently…
Posted on: July 8, 2011
Day in the life: Small Businesss
Has anyone out there cracked the code on how to best manage your email inbox? If so, call me! My inbox over-floweth to the point of no return. I’m at…